Hardworking and self-motivated ICT professional with over five years of experience in technical support within Managed Services environments. Proven expertise in providing exceptional customer service, managing virtualized infrastructure, and troubleshooting enterprise applications such as Azure Active Directory, Microsoft 365, and SharePoint. Strong communicator with a "can-do" attitude, demonstrated ability to work autonomously, and a passion for learning and development.
Technical Support: Microsoft 365, Azure AD, Exchange, Active Directory, SharePoint, Teams, Windows and Linux servers, Virtualization (Hyper-V, VMware).
Networking: Network troubleshooting, incident response, firewall configuration.
Key Subjects: Australian Business Culture, Workplace Skills, Professional Communication.
Key Subjects: Computer Security, Visual Analytics, Human-Computer Interaction.
Project: Collaborated on a dietary restriction-focused website, integrating React and Edamame API for personalized recipe suggestions.
References available on request.